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FAQs

 

{ SHIPPING & DELIVERY }

 

WHERE DO YOU SHIP FROM?

We're based in the beautiful city of Seattle, Washington.

DO YOU OFFER FREE SHIPPING?

Please go to the "Shipping & Returns" page for further details. Also, here: Shipping & Returns.

WHEN WILL MY ORDER SHIP?

All in-stock orders are quickly shipped within 2-3 business days.

WHEN WILL MY ORDER ARRIVE?

It depends on your location and shipping method. Shipping times are only estimates and do not include delays associated with holidays, weekends, or postal delays.

HOW CAN I TRACK MY ORDER?

Once the order ships, you will receive a shipping confirmation containing a link with your purchase.

I LIVE IN SEATTLE, CAN I COME VISIT?

Unfortunately, we don't have a storefront. Luckily, your item should arrive extra quickly because you're in the area!

TRACKING SAYS MY ORDER ARRIVED BUT I HAVEN'T RECEIVED IT. WHAT HAPPENED?

If your tracking number says your package has arrived but you have not received anything, we can suggest the following:

Verify the shipping address.

Look for attempted delivery notices.

Double-check hidden areas including mailboxes, mail rooms, office drop-offs, etc.

Check with your neighbor.

Allow an extra 1-2 days. In rare instances, orders marked as "delivered" were accidental and are still in transit.

harpe is not responsible for lost or stolen packages. We can't make any promises but reach out to hello@shopharpe.com and we can try to help!

 

 

{ CUSTOMER CARE }

 

HOW CAN I CREATE AN ACCOUNT?

You can create an account during checkout. We recommend creating an account, so you can view your order history and for ease of checkout.

HOW CAN I RETURN AN ITEM?

Please go to the "Shipping & Returns" page for further details. Also, here: Shipping & Returns.

MY PRODUCT IS DAMAGED. WHAT CAN I DO?

Although we check every item and package it with care, damages and defects can happen. If it does, please contact us within 2 business days of the arrival date at hello@shopharpe.com with your order number and a photo of the damage. We will do our best to remedy the situation but can not guarantee a product return or exchange.

DO YOU OFFER GIFT PACKAGING?

Although, we don't offer gift packaging, all our items come in a custom harpe box, with bright tissue paper and a luxe velvet pouch. It's already a gift, ready to go!

I FORGOT THE PROMO CODE! IS IT TOO LATE?

Oh no! We hate when that happens. If it does, please email hello@shopharpe.com immediately. Unfortunately, if it ships before the discount is applied, we won't be able to apply the code.

THE ITEM I PURCHASED IS NOW ON SALE. WHAT CAN I DO?

Prices can change at any time. If you're item goes on sale, we can offer a one-time price adjustment for items purchased within 5 days of your order date. This applies to regularly priced items only and does not include discount code items or items that were part of a promotion. 

Please email hello@shopharpe.com within 5 days of your order date.

CAN I CARRY YOUR ITEMS?

At this time, we are just us! Hopefully in the future ;) 

 

 

{ JEWELRY CARE }

 

HOW SHOULD I CARE FOR MY JEWELRY?

We hope you love your jewelry and it becomes a jewelry staple for you. However, fashion jewelry just isn't mean to be work 24/7. To help keep your pieces sparkly and to minimize signs of wear, avoid contact with liquids, perfumes, lotions, and perspiration as they will dull and tarnish the item.

WHAT ARE YOUR PRODUCTS MADE OF?

Our jewelry is crafted with plated-base metals ranging from gold and silver plating to 14k gold plating and sterling silver. All of our jewelry meets jewelry standards and are absolutely safe to wear. We work with a handful of selection vendors that aim to carry stylish items that are also quality focused.

 

 

{ PARTNERSHIP }

 

CAN I WORK WITH YOU?

We love to collaborate! We are always interested in new ways to show off our jewelry. If you're interested in working with us or have an idea, send us an email. 

Email: joanna@shopharpe.com

Note: Please, please make sure our vision fits with your brand before sending an email.

 

 

 

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